At musemarche.shop, we strive for a satisfying shopping experience for every customer. If you are not entirely satisfied with your purchase, we offer a flexible return policy, allowing you to return items even if they have been opened.
Return Conditions
Items must be returned within 14 days of receipt.
Items may be opened and used, but must be clean and free from human-caused damage.
Accessories, packaging, and any gifts (if any) must be returned together to facilitate refund processing.
Non-Returnable Items
Items that are obviously damaged or improperly used.
Washed or altered clothing and accessories.
Return Process
Please contact us before returning the item, providing your order number and reason for return:
Email: geahqqv512@hotmail.com
We will confirm and provide a return address and return instructions.
After you send the item back, we will process your refund within 5–7 business days of receiving it, and the amount will be refunded to the original payment method.
Return Shipping Costs
If the item has a quality issue, we will cover the return shipping costs.
For non-quality issues, the customer will be responsible for the return shipping costs. Please ensure you use a trackable courier service.
Return Address
Shop 119, Building 39, Liujiang Avenue Commercial City, No. 1 Liujiang Avenue, Labao Town, Liujiang District, Liuzhou City
We recommend keeping the tracking number to track your return.
Customer Support
For any questions or assistance, please feel free to contact us:
Email: geahqqv512@hotmail.com Phone: 13317883399
musemarche.shop is committed to making your shopping experience safe and worry-free, even if the item has been opened, returns are easy!
